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Poor network infrastructure is disrupting critical cloud services and slowing their adoption.
So claims research conducted by Vanson Bourne, which questioned 250 IT directors and managers in the UK. It found that 23 per cent of organisations have experienced a significant number of unplanned connectivity outages in the last year.
These companies had experienced around 12 hours of network downtime over the past year, with more than a quarter (27 per cent) saying that they had experienced more than 12 hours of outage. Just 16 per cent of businesses had seen no unplanned outages in the past 12 months.
The impact of downtime was also extremely severe: More than half (58 per cent) of unplanned connectivity outages affected business workflow, with internal operations (72 per cent), employee productivity (68 per cent) and client services (47 per cent) most badly affected. The report’s authors said that repercussions from the failures were felt across multiple business areas.
Furthermore, some 53 per cent of firms are still in some way reliant on a public link to the cloud. The research found 86 per cent of organisations agreed with the statement that a high-speed, optimised network link to the cloud would improve reliability. Over half of those questioned (55 per cent) are already taking action to adjust their network speeds, with 36 per cent improving their existing network's data optimisation, and 29 per cent moving to a high-speed network.
In addition to believing reliability could be boosted by a high-speed cloud connection, some 88 per cent of respondents said that it would lead to an increased range of services, 83 per cent think it would reduce TCO and 84 per cent said it would increase productivity.
Lee Wade, chief executive or Exponential-e, the company that commissioned the research, said that moving to cloud services can save companies time and money, but if an organisation’s network layer is not sufficiently robust, the result is more likely to be greater downtime and revenue leakage.
“With UK businesses irrevocably increasing their dependence on cloud services, they cannot afford to be offline for one second. Moments of downtime can literally translate into thousands of pounds in lost revenue and, for companies in spheres like financial services, downtime can also result in regulatory infringement, fines and other penalties,” he said