Gartner: Employees ‘demand’ cloud services

News Jennifer Scott Mar 5, 2012

With more cloud services being adopted internally, workers are crying out for more and will bypass traditional applications to get at it.

Businesses must embrace cloud computing or their employees will do it for them without the right security controls.

This is the warning in a new report released by Gartner today, claiming workers will circumvent traditional systems to access the usability of cloud services if the company they work for doesn’t do it first.

Many companies are already using a hybrid model for their IT, leaving some application in-house whilst pushing others out to the cloud. However, the ease of use and functionality available in some of the newer cloud versions of traditional solutions is too enticing for many employees to resist.

"Many IT organisations are adopting public cloud computing for non-critical IT services, such as development and test applications, or for turnkey software as a service (SaaS) applications such as web analytics and CRM that can holistically replace internal applications and enable access for a mobile workforce,” claimed Chris Howard, managing vice president at Gartner.

However, it is this very adoption encouraging workers to look else where for applications, namely the public cloud.

“IT organizations that do not match the request for IT as a service run the risk of internal customers bypassing the IT organisation and consuming IT services from the external cloud, thereby placing the company at greater risk," he added.

Howard believes businesses should embrace the prospect of a hybrid environment and admitted some mission critical applications would always remain in-house. But It departments need to “compete” with the public cloud when it comes to their internal offerings and make sure it wins the battle to keep the overall environment both productive and safe.

"Hybrid IT is the new IT and it is here to stay,” concluded Howard. “While the cloud market matures, IT organizations must adopt a hybrid IT strategy that not only builds internal clouds to house critical IT services and compete with public CSPs [cloud service providers], but also utilises the external cloud to house non-critical IT

“Hybrid IT creates symmetry between internal and external IT services that will force an IT and business paradigm shift for years to come."