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SLAs
SLA stands for Service Level Agreement, which is a means to control how data and resources are received and used by third parties in agreements between customers and cloud computing providers. It defines the contract between both parties, including exactly what services (including ongoing services) are provided and what timescales operate in case of disruption. Ensuring SLAs are complied (and compensation if they’re not) is set to be one of the biggest headaches for cloud computing customers.
Customers who have opted for cloud need to be aware of some of the issues in the small print of the contract
Carriers, telcos, CSPs all want to be cloud operators. But they need a complete structural overhaul before making that leap
Are cloud service providers seeking to exclude all risks and are customers taking on greater risks than they need to?
Eric Blum, EMEA chief technology officer at BMC Software, tell us what he thinks will happen in cloud computing during 2012.
It's been a dominant methodology in IT for some time but does have ITIL have a place in the cloud era?
Bilhar Mann, senior VP of CA Technologies' cloud business unit spoke to sister title IT Pro about the challenges of cloud
The technology giant claims a major reorganisation of its support services will be better for cloud infrastructures.
Microsoft says its cloud service was downed by a calendar error
Do you need cloud information on the go? Cloud Pro's first app provides a wealth of information
NCC is looking to offer smaller businesses assurance over the security of their source code
The Cloud Industry Forum is looking to improve knowledge of cloud by introducing online course
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Cloud computing remains in its early stages but, like other fundamental changes IT, it takes time to turn the ship around.
Cloud computing can save you money -- but it can also end up costing a lot too, especially in intangibles such as management time.
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