Important business conversations can take place on chat and instant messaging – causing a headache when it comes to audit trails and compliance, or even just remembering who said what and when.

Cloud providers are offering simpler, cheaper ways of archiving endless ad hoc conversations that could otherwise pop-up and disappear. Some offer management of multiple chat clients or message integration with project management applications. Cloud-based messaging hubs can remove the effort of managing the platform and reduce spending on licences.

Cisco WebEx review

Reviews 29 May, 2015 Kat Orphanides

The biggest name in online conferencing shows why it's the market leader

Join.me Pro review

Reviews 27 May, 2015 Kat Orphanides

Web conferencing software with support for huge audiences, but limited video conferencing

Skype for Business review

Reviews 15 May, 2015 Kat Orphanides Andy Webb

Microsoft’s Lync replacement provides sophisticated communications but doesn’t yet feel entirely finished

Slack review

Reviews 10 Apr, 2015 Clare Hopping

Slack is a collaboration platform that centres around instant messaging, but features almost every integration for an all-in-one solution

MailChimp review

Reviews 9 Jun, 2014 Tom Gorham

MailChimp offers an easy way for marketing to do those, so-annoying (but vital), email campaigns

hand with neon cloud

Open-Xchange and Voiceworks team up for secure cloud comms

News 17 Feb, 2014 Jane McCallion

In-browser technology willl make VoIP and messaging more accessible, companies claim

Skype rival Viber snapped up by Rakuten

News 17 Feb, 2014 Jane McCallion

Japanese company states ambition to become biggest SaaS provider

Cisco purchases cloud-based Collaborate.com

News 18 Dec, 2013 Rene Millman

Networking giant targets mobile collaboration with cloud firm acquisition

UK Cloud Awards signs up first sponsor

News 29 Nov, 2013 Cloud Pro Staff

Ingram Micro is the first named sponsor for the UK Cloud Awards - which has also strengthened the judges' team

Best of cloud - UK cloud awards announced

News 21 Nov, 2013 Cloud Pro Staff

It's your chance to enter your favourite products and projects

Microsoft rolls out Skype for Windows Phone 8 and Outlook Web App updates

News 5 Sep, 2013 Jane McCallion

Delegate access and video messaging functionality added to key cloud offerings

Top tips for rolling out Google Apps

Advice 7 Aug, 2013 Nick Booth

Migrating to Google Apps can lead to major efficiencies, as long as you don't expect instant gratification

Best business apps to download in 2013

Advice 10 Jun, 2013

We all download apps now. Every month, we're going to be publishing a list of the best business apps

Social cloud

Salesforce takes the wraps off Social.com

News 23 Apr, 2013 Jane McCallion

Latest product forms third pillar of Marketing Cloud offering

ABB deploys Office 365 and Yammer worldwide

News 10 Apr, 2013 Rene Millman

New deal sees Microsoft cloud-based productivity suite and social network install on 145,000 desktops

What is managed telephony and why is it so hard to get right?

Opinion 3 Apr, 2013 Steve Cassidy

There's a gap between home VoIP and companies' experience of managed PBXs. Why is building telecoms in the cloud so hard?

Cloud Society: mobile texting facing an uncertain future

Opinion 12 Feb, 2013 Jon Collins

We've been avid users of SMS for a couple of decades now but as other services are taken up, is this the beginning of the end for texting?

Future of cloud computing: looking at the bigger questions

Opinion 14 Nov, 2012 Maxwell Cooter

It could have been dull but the Dell Think Tank threw up some thought-provoking ideas on the future of cloud

Salesforce update adds real-time chat and screen sharing in the enterprise

News 22 May, 2012 Rene Millman

Popular Chatter platform gets two new updates to improve communications and information sharing.

Intelecom serves up helpdesk cloud to Domino Pizza

News 15 May, 2012 James Stirling

Fast food company looks to cloud to run pizza contact centre.