- Sales & CRM
- Business Intelligence
Important business conversations can take place on chat and instant messaging – causing a headache when it comes to audit trails and compliance, or even just remembering who said what and when.
Cloud providers are offering simpler, cheaper ways of archiving endless ad hoc conversations that could otherwise pop-up and disappear. Some offer management of multiple chat clients or message integration with project management applications. Cloud-based messaging hubs can remove the effort of managing the platform and reduce spending on licences.