Important business conversations can take place on chat and instant messaging – causing a headache when it comes to audit trails and compliance, or even just remembering who said what and when.

Cloud providers are offering simpler, cheaper ways of archiving endless ad hoc conversations that could otherwise pop-up and disappear. Some offer management of multiple chat clients or message integration with project management applications. Cloud-based messaging hubs can remove the effort of managing the platform and reduce spending on licences.


hand with neon cloud

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Feb 17, 2014 Jane McCallion

In-browser technology willl make VoIP and messaging more accessible, companies claim

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Jun 20, 2011 Mary Branscombe

New businesses can take advantage of the cloud to concentrate on what they’re good at; just make sure you know what matters

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Unified comms is the promise of bringing different forms of communications together - is it a good fit for the cloud?