Important business conversations can take place on chat and instant messaging – causing a headache when it comes to audit trails and compliance, or even just remembering who said what and when.

Cloud providers are offering simpler, cheaper ways of archiving endless ad hoc conversations that could otherwise pop-up and disappear. Some offer management of multiple chat clients or message integration with project management applications. Cloud-based messaging hubs can remove the effort of managing the platform and reduce spending on licences.

Best video conferencing services

10 May, 2016
Clare Hopping Aaron Lee

We round up the best free and paid-for cloud-based videoconferencing apps for mobile and desktop

Skype for Web now ready to call mobiles and landlines

15 Mar, 2016
Aaron Lee

Notifications also added to web version for IM and call alerts

Join.me Pro review

10 Feb, 2016
Kat Orphanides

Web conferencing software with support for huge audiences, but limited video conferencing

MailChimp review

23 Dec, 2015
Tom Gorham

MailChimp offers an easy way for marketing to do those, so-annoying (but vital), email campaigns

Slack review

30 Nov, 2015
Clare Hopping

Slack is a collaboration platform that centres around instant messaging, but features almost every integration for an all-in-one solution

Skype for Business review

18 Nov, 2015
Kat Orphanides Andy Webb

Microsoft’s Lync replacement provides sophisticated communications but doesn’t yet feel entirely finished

Cisco WebEx review

29 May, 2015
Kat Orphanides

The biggest name in online conferencing shows why it's the market leader

hand with neon cloud

Open-Xchange and Voiceworks team up for secure cloud comms

17 Feb, 2014
Jane McCallion

In-browser technology willl make VoIP and messaging more accessible, companies claim

Skype rival Viber snapped up by Rakuten

17 Feb, 2014
Jane McCallion

Japanese company states ambition to become biggest SaaS provider

Cisco purchases cloud-based Collaborate.com

18 Dec, 2013
Rene Millman

Networking giant targets mobile collaboration with cloud firm acquisition

UK Cloud Awards signs up first sponsor

29 Nov, 2013
Cloud Pro Staff

Ingram Micro is the first named sponsor for the UK Cloud Awards - which has also strengthened the judges' team

Best of cloud - UK cloud awards announced

21 Nov, 2013
Cloud Pro Staff

It's your chance to enter your favourite products and projects

Microsoft rolls out Skype for Windows Phone 8 and Outlook Web App updates

5 Sep, 2013
Jane McCallion

Delegate access and video messaging functionality added to key cloud offerings

Top tips for rolling out Google Apps

7 Aug, 2013
Nick Booth

Migrating to Google Apps can lead to major efficiencies, as long as you don't expect instant gratification

Best business apps to download in 2013

10 Jun, 2013

We all download apps now. Every month, we're going to be publishing a list of the best business apps

Social cloud

Salesforce takes the wraps off Social.com

23 Apr, 2013
Jane McCallion

Latest product forms third pillar of Marketing Cloud offering

ABB deploys Office 365 and Yammer worldwide

10 Apr, 2013
Rene Millman

New deal sees Microsoft cloud-based productivity suite and social network install on 145,000 desktops

What is managed telephony and why is it so hard to get right?

3 Apr, 2013
Steve Cassidy

There's a gap between home VoIP and companies' experience of managed PBXs. Why is building telecoms in the cloud so hard?

Cloud Society: mobile texting facing an uncertain future

12 Feb, 2013
Jon Collins

We've been avid users of SMS for a couple of decades now but as other services are taken up, is this the beginning of the end for texting?

Future of cloud computing: looking at the bigger questions

14 Nov, 2012
Maxwell Cooter

It could have been dull but the Dell Think Tank threw up some thought-provoking ideas on the future of cloud