Xerox partners with Cisco for managed print cloud push

News Rene Millman Dec 10, 2012

New Cisco backbone to increase productivity, claims print firm

Networking giant Cisco has teamed up with Xerox to offer end users access to managed print services.

Xerox said moving its managed print services to the cloud would bolster productivity and cut the firm's costs by 30 per cent.

The vendor's managed print services revenues were up 146 per cent on last year, following the forging of its alliance with Cisco to deliver cloud-based services and technology offerings combining network intelligence and print.

The print company used Cisco datacentres to meet the fast-growing demand for cloud-based managed print services.

Xerox’s global network of managed print service delivery centres hosts a suite of more than 100 applications, including ticketing systems, help desk, inventory, and financial reporting.  The volume of performance data generated is massive, highlighting everything from print usage and performance trends, to equipment maintenance requirements and other critical issues.

The compilation and analysis of Big Data, hosted on Cisco datacentre infrastructure, allowed Xerox to refine services while providing valuable information to customers to help simplify and improve print resources and costs, the company explained.

The new global delivery centre deployment has resulted in accelerated performance of applications for managed print services, improving response times; streamlining the environment by reducing the number of server service profiles by as much as 80 per cent; and improved staff productivity by 20 per cent.

“We’re continually looking for ways to bring new benefits to our customers. By using Cisco UCS to support our global MPS delivery network, we can quickly respond to the changing needs of our customers and offer them simplified data, new applications, and faster service. Cisco’s UCS is critical to managing the growing global demand for MPS,” said Andrew Morrison, senior vice president, Xerox managed print service Business.  

Xerox has worked with Cisco to deliver cloud services using the Vblock platform, which combines Cisco UCS with EMC storage and VMware for virtualisation, as well as Cisco Intelligent Automation software, to deliver Infrastructure-as-a-Service (IaaS) cloud capabilities and Cisco Hosted Collaboration services. 

Steve Houser, CTO, Xerox Cloud Services said the Vblock platform was “an efficient vehicle for rapidly deploying multitenant and private cloud nodes worldwide as Xerox Cloud Services grows.

 “The integrated service, powered by Vblock with UCS, provides performance and flexibility with the assurance of tight integration and rapid deployment,” he added.