SaaS is the future as application response problems rise

SaaS applications hold up well as companies continue to suffer from slow response times

Despite the increasing use of SaaS within enterprises, companies are being hit by slow application response times and the problem is getting worse, according to a new survey from Ipanema and Easynet.

What’s more, the research found that organisations are spending more on bandwidth in an attempt to meet the demands of their users.

The report found that more than half (54 per cent) of the organisations surveyed were suffering from application problems, which is 10 per cent higher than  last year.

The rise in slow applications has prompted increased expenditure in networking. The survey found that bandwidth requirements were shooting up, with 84 per cent of respondents claiming their requirements were growing by at least 10 per cent a year and 40 per cent said growth was set to exceed  20 per cent.

These figures are up from the previous year when only 67 per cent of organisations experienced a 10 per cent increase in bandwidth demands.

The situation is being compounded by the way applications are used within organisations, where more traditional software is gradually being replaced. “There are two transformations: cloud and unified communications e.g. desktop video,” said Thierry Grenot, executive vice president of Ipanema. “If you don’t have products to manage this change, you’re putting your business at risk.”

To give one example, he said desktop video could swamp a company network. “If you’re deploying Lync , then every user can produce additional traffic. Using video will produce five times as much as bandwidth," said Grenot.

For companies moving to cloud, there are competing influences. The need to access cloud applications is one of the factors prompting additional bandwidth spend. On the other hand, SaaS applications are performing well – just 9 per cent of business experienced application problems when using it.

According to the survey, business applications such as ERP and CRM systems are the ones that cause most problems for users – although video applications aren’t far behind. The survey was carried by interviewing 650 companies of at least 1,000 employees across several countries.

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