- Home
- Cloud Essentials
- Software as a Service
- Accounting / Financial
- Analytics
- Asset Management
- Business Intelligence
- Business Process Management
- CRM
- Collaboration
- Compliance & Risk Management
- Content Management
- Development
- Document Management
- E-commerce
- E-learning
- ERP
- Help Desk Management
- IT / Application Management
- Marketing
- Messaging
- Procurement
- Productivity
- Project Management
- Transportation & Logistics
- Infrastructure as a Service
- Platform as a Service
- Providers
CRM
CRM stands for Customer Relationship Management, which is a company’s strategy for managing and reviewing interactions with their customers and planning their future interaction, strategies and campaigns. Some cloud providers specialise in CRM applications, software and platforms which their customers use to manage their data, review and project sales and plan marketing campaigns. CRM is often seen as a discrete project that serves as a stepping stone for companies looking to take their first step into cloud computing.
One man's lock-in is another man's watertight support contract. How far does cloud help customer relations?
Marketing departments have turned to cloud to boost performance. The results can be successful if certain rules are followed
It's taken as given that moving to a cloud-based infrastructure is a cost saver but, as we find out, that's not always the case
Salesforce chief scientist JP Rangaswami warns banks and other financial institutions that failure to innovate will cost them dear
As part of our CIO series, Jeremy Vincent, CIO of Jaguar Land Rover describes how he's become a fan of cloud
Philippe Paban, VP of supply chain and information systems at Renault explains why cloud has limited appeal
Commerce-as-a-Service offered as means to manage B2C or B2B transactions on any device.
Fast food company looks to cloud to run pizza contact centre.
Debt firm saves cash with Synety cloud PBX
IBM embraces cloud-based CRM, rips out rival Oracle's Siebel, snubs Salesforce.com
As the analyst firm advises CIOs on how to buy IT, the author of the report tells Cloud Pro a lot has changed in the past 18 months
Featured White Papers
Hot Topic
Cloud computing remains in its early stages but, like other fundamental changes IT, it takes time to turn the ship around.
Cloud computing can save you money -- but it can also end up costing a lot too, especially in intangibles such as management time.
.jpg)
