CRM

CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.

News

Salesforce Tower rebrand angers London businesses

May 28, 2014 Caroline Donnelly

The renaming of the City of London's tallest building after cloud CRM giant Salesforce has not gone down well with residents

CRM

CRM tool for finance released by Salesforce

May 15, 2014 Alex Hamilton

First in a series of financial service products aimed at bankers

Salesforce1 Service Cloud adds mayday button to boost customer service

Apr 25, 2014 Rene Millman

Amazon Kindle-style SOS button debuts on mobile platform

Zendesk scoops up chat provider Zopim ahead of IPO

Apr 14, 2014 Jane McCallion

$29.8 million deal will see Zendesk's own software replaced

On-premise provider frustrations driving contact centres to the cloud

Mar 17, 2014 Rene Millman

Legacy systems fuelling demand for cloud offerings, survey finds

Advice

CRM: don't just think of it as for the big players

Apr 25, 2014 Lesley Meall

CRM has been a major part of corporate software for some years now but it can offer much to small businesses too

The new Salesforce offers customers more CRM options

Mar 31, 2014 Clare Hopping

The introduction of Salesforce1 has meant the company can better meet customer demands

Cloud-based CRM finds its place within the enterprise

Dec 2, 2013 Mark Samuels

Businesses are being transformed by the emergence of cloud-based CRM systems - it's all about agility now

Five reasons why SMBs avoid the cloud; and why they’re wrong

Aug 30, 2013 Nick Booth

SMBs have everything laid on for them by the cloud - yet they still don’t want to get involved. Is there any hope for the next generation?

Small business owners turn to cloud to drive efficiencies

Jul 10, 2013 Rachel Fielding

It's not about cost savings for SMBs now, cloud is all about driving business efficiency

Case Studies

SaaS applications speed up CRM and make sense for Syntax

Jul 5, 2013 Rene Millman

Syntax Consultancy has transformed its business thanks to SaaS software

Cloud, all cloud. Signagelive on life without servers

Jun 28, 2013 Maxwell Cooter

Companies that are 100 percent cloud are a rare breed. Signagelive explains how it made the move

Cloud computing is the only way for Essex

May 22, 2013 Maxwell Cooter

Essex is one of the councils leading the way when it comes to cloud. But, as CIO David Wilde makes clear, it's part of a wider strategy

Outsourcing company turns to cloud to double its customer base

Dec 17, 2012 Rene Millman

Cloud-based CRM helps Flat Rock grow its business without hassle

How cloud brought a global enterprise back on track

May 29, 2012 Maxwell Cooter

GTA Travel had a problem with some old-fashioned procedures, it's now fully embraced SaaS to become a more connected enterprise