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Help Desk Management
Help desk management, or service desk management, in the context of cloud computing SaaS is a web-based information and assistance resource for IT troubleshooting. The software applications allow organisations to report, coordinate, manage and monitor IT problems and activities in a highly-flexible and scalable environment. Many major help-desk software vendors such as BMC and CA Technologies have moved this functionality to the cloud and it’s an area that’s set to get more popular.
Cloud computing uses technology to break down national borders but unfortunately legal systems cannot be evaded so easily
Companies are turning to cloud-based service management but it's important users treat this software as part of an overall process
ServiceNow has built a reputation for cloud based service management with several high profile clients
More and more companies are turning to service desks in the cloud - what are the issues to consider?
More companies are moving helpdesks to the cloud. We take a look at the issues involved and examine one of the most popular
Fast food company looks to cloud to run pizza contact centre.
The software firm adds new features and partners to extend its reach into the cloud.
PDX has signed a deal with Agilisys to provide a new managed IaaS service
Shipping company Maersk Line has enhanced the company flexibility with a private cloud
The virtualisation giant claims its new offering will help service providers ‘turn their cloud infrastructure into a cloud business.’
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Cloud computing remains in its early stages but, like other fundamental changes IT, it takes time to turn the ship around.
Cloud computing can save you money -- but it can also end up costing a lot too, especially in intangibles such as management time.
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