Capital Credit Management cuts costs with cloud-based telephony

Debt collector company Capital Credit Management has deployed a cloud-based VoIP PBX service from hosted communications software and services company Synety. 

The CloudCall service from Synety will give Capital Credit Management a flexible system with call handling capabilities and the ability to record calls for quality assurance purposes.

CloudCall also sports integration with a range of CRM systems, which enables call details to be stored, and recordings of calls to be entered automatically in to customer records found in the CRM system. This, said Synety, would see the company save staff time, boost efficiency and give an accurate record of all telephone-based transactions.

The system works as a stand-alone phone system over a broadband connection, using either Synety VoIP handsets or softphones, or other VoIP handsets. No software is required to be purchased, installed or maintained. Synety said the system also boasted no additional maintenance or support costs.

CloudCall includes unlimited voicemails and call recordings for instant access to all calls for verification or training purposes. IT added that calls can be retrieved months after they were made.

Simon Taylor, Managing Director of Capital Credit Management, said: “We rely heavily on high quality direct voice communications for customers and debtors, and required call recording capabilities to show our customers that the company works hard to maintain their brand integrity.”

Taylor added that call recordings were now “easily accessible via a web interface or through Outlook, and the call quality is exceptional. We also made direct cost savings by reducing the cost of call recording and integrating it into the core PBX product.”

CloudCall also integrates with Outlook via an application called CloudCall Click with voice calls accessible alongside emails. Synety said a version of CloudCall Click is also being developed to work with Gmail.