CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.

Could your business benefit from CRM?

Advice 6 Nov, 2015 Darien Graham-Smith

Is customer relationship management only for the big boys?

SAP users will move to hybrid cloud, says user group

News 2 Nov, 2015 Joe Curtis

UKISUG conference will help you understand how SAP’s future roadmap suits you

Sales and the cloud: Everything you need to know

Advice 2 Nov, 2015 Maxwell Cooter Rene Millman

We take a look at how cloud is chainging the world of sales...

Best CRM apps

Reviews 2 Nov, 2015 Clare Hopping

We round up the best Android, iOS and desktop CRM apps to transform your company's contact database and gain more leads

Cloud file transfer

Content management should be viewed through same lens as CRM, ERP et al

News 27 Oct, 2015 Maggie Holland

The value of managing content in a more strategic way should not be underestimated, claims Box CEO

CRM and the cloud: Everything you need to know

News 27 Oct, 2015 Maxwell Cooter Rene Millman Clare Hopping

Can the cloud help enhance the relationship between customers and sales? We take a look at CRM in the cloud...

OpenCRM announces ClicData BI integration

News 22 Oct, 2015 Clare Hopping

The addition of ClicData as an OpenCRM integrator adds an additional BI reporting tool to the platform

SAP gives data its rightful place above “tired” CRM

News 16 Sep, 2015 Joe Curtis

New set of hybris tools aim to offer sales teams customer-centric approach

Workday boasts recruitment solution success

News 1 Sep, 2015 Clare Hopping

The cloud-based recruitment platform has been chosen by multinational corporations as well as smaller enterprises

Salesforce Marketing Cloud 2.0 'puts customer at heart'

News 18 Jun, 2015 Clare Hopping

Journey Builder and Active Audiences will help marketers learn more about users

Oracle rules out grab for Salesforce - who's left?

News 1 May, 2015 Joe Curtis

We assess which cloud players might be behind a takeover bid for the CRM specialist

JustGiving achieves 95% customer satisfaction with cloud

News 1 Apr, 2015 Clare Hopping

NewVoiceMedia’s ContactWorld for Service solution, built on Salesforce1 ensures JustGiving can provide a fast and personalised response

Salesforce adds 23 languages to

News 2 Mar, 2015 Clare Hopping

Customer support app now counts 53 languages, helping SMBs expand customer reach

Boots launches cloud-based appointments service

News 27 Nov, 2014 Rene Millman

Nearly a third of appointments come via the cloud one month after going live

Salesforce unveils updated Service Cloud1 & Sales Cloud1

News 8 Oct, 2014 Rene Millman

CRM giant renames sales and service clouds and introduces new features

Salesforce warns of Dyre malware attacks

News 10 Sep, 2014 Rene Millman

CRM firm's SaaS users could be in Dyre need of protection

Salesforce pushes Community Cloud social networking efforts

News 28 Aug, 2014 Rene Millman

Revamp of Communities product sees a more LinkedIn-type experience introduced for customers

Infor snaps up Saleslogix in attempt to take on Salesforce

News 15 Aug, 2014 Rene Millman

Aims to invest in product to rival CRM giants

Sage puts more accounting software into the cloud

News 13 Aug, 2014 Rene Millman

Sage 50 Accounts offered as a service to customers

Sage CRM review

Reviews 7 Aug, 2014 Tom Gorham

Sage's CRM offering lacks the features that would make this a formidable proposition