CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.


  1. Workday boasts recruitment solution success

    Sep 1, 2015 Clare Hopping

    The cloud-based recruitment platform has been chosen by multinational corporations as well as smaller enterprises

  2. Salesforce Marketing Cloud 2.0 'puts customer at heart'

    Jun 18, 2015 Clare Hopping

    Journey Builder and Active Audiences will help marketers learn more about users

  3. CRM in the cloud explained

    Jun 16, 2015 Maxwell Cooter

    How can the cloud help enhance the customers/sales relationship? Max Cooter takes a look at CRM in the cloud...

  4. Oracle rules out grab for Salesforce - who's left?

    May 1, 2015 Joe Curtis

    We assess which cloud players might be behind a takeover bid for the CRM specialist

  5. JustGiving achieves 95% customer satisfaction with cloud

    Apr 1, 2015 Clare Hopping

    NewVoiceMedia’s ContactWorld for Service solution, built on Salesforce1 ensures JustGiving can provide a fast and personalised response


  1. Sales in the cloud explained

    Aug 12, 2015 Maxwell Cooter Rene Millman

    We take a look at the role cloud plays in the world of sales...

  2. CRM: don't just think of it as for the big players

    Apr 25, 2014 Lesley Meall

    CRM has been a major part of corporate software for some years now but it can offer much to small businesses too

  3. The new Salesforce offers customers more CRM options

    Mar 31, 2014 Clare Hopping

    The introduction of Salesforce1 has meant the company can better meet customer demands

  4. Cloud-based CRM finds its place within the enterprise

    Dec 2, 2013 Mark Samuels

    Businesses are being transformed by the emergence of cloud-based CRM systems - it's all about agility now

  5. Five reasons why SMBs avoid the cloud; and why they’re wrong

    Aug 30, 2013 Nick Booth

    SMBs have everything laid on for them by the cloud - yet they still don’t want to get involved. Is there any hope for the next generation?

Case Studies

  1. SaaS applications speed up CRM and make sense for Syntax

    Jul 5, 2013 Rene Millman

    Syntax Consultancy has transformed its business thanks to SaaS software

  2. Cloud, all cloud. Signagelive on life without servers

    Jun 28, 2013 Maxwell Cooter

    Companies that are 100 percent cloud are a rare breed. Signagelive explains how it made the move

  3. Cloud computing is the only way for Essex

    May 22, 2013 Maxwell Cooter

    Essex is one of the councils leading the way when it comes to cloud. But, as CIO David Wilde makes clear, it's part of a wider strategy

  4. Outsourcing company turns to cloud to double its customer base

    Dec 17, 2012 Rene Millman

    Cloud-based CRM helps Flat Rock grow its business without hassle

  5. How cloud brought a global enterprise back on track

    May 29, 2012 Maxwell Cooter

    GTA Travel had a problem with some old-fashioned procedures, it's now fully embraced SaaS to become a more connected enterprise