CRM

CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.

Chartered IIA switches to online bookings with ProTech's Pro-8 CRM

Case Studies
18 Jul, 2016
Clare Hopping

The Chartered Institute of Internal Auditors boosts e-commerce capability

Citrix Podio review

Reviews
7 Jul, 2016
Kat Orphanides

A powerful database-driven platform for making your own apps

Microsoft overhauls enterprise software licensing

News
5 Jul, 2016
Aaron Lee

Redmond focuses on flexibility with Enterprise Advantage, adds hurdle for Enterprise Agreement

Salesforce rolls out new community cloud service

News
23 Jun, 2016
Aaron Lee

New cloud-based community platform draws from Facebook

App & iTunes Store news: iTunes music downloads won't expire

News
20 Jun, 2016
Aaron Lee Clare Hopping

Apple executives said the music download service will continue to exist alongside Apple Music streaming

IBM builds up cloud empire with VMware and SugarCRM partnerships

News
14 Jun, 2016
Jane McCallion

Dual announcements put CRM and virtualisation services on top of IBM Cloud

Yandex puts data and analytics services into SAP HANA

News
9 Jun, 2016
Clare Hopping

Firms can use tools to understand churn and offer personalised discounts

Salesforce acquires Demandware for £1.9bn

News
1 Jun, 2016
Aaron Lee

Salesforce says its latest acquisition will give businesses the means to ‘connect with their customers in entirely new ways’

Best CRM apps

Best
16 Mar, 2016
Clare Hopping Aaron Lee

We round up the best Android, iOS and desktop CRM apps to transform your company's contact database and gain more leads

Salesforce users suffer outage in EMEA

News
3 Mar, 2016
Rene Millman

“Storage failure” to blame for customers' ten-hour blackout

CRM and the cloud: Everything you need to know

News
25 Feb, 2016
Maxwell Cooter Rene Millman Clare Hopping Aaron Lee

Can the cloud help enhance the relationship between customers and sales? We take a look at CRM in the cloud...

Sales and the cloud: Everything you need to know

Advice
22 Feb, 2016
Maxwell Cooter Rene Millman Aaron Lee

We take a look at how cloud is changing the world of sales...

BT and Salesforce tie up in Cloud of Clouds vision

News
8 Jan, 2016
Clare Hopping

Salesforce customers can now connect directly to BT Cloud Connect services

Capita chosen as North Yorkshire library management system provider

News
6 Jan, 2016
Clare Hopping

The company will help with latest library digitisation project

Salesforce and Box extend partnership with new products

News
17 Dec, 2015
Clare Hopping

Salesforce Files Connect for Box allows teams to share Box content from Salesforce, while the Box SDK means integrations become a reality

Could your business benefit from CRM?

Advice
6 Nov, 2015
Darien Graham-Smith

Is customer relationship management only for the big boys?

SAP users will move to hybrid cloud, says user group

News
2 Nov, 2015
Joe Curtis

UKISUG conference will help you understand how SAP’s future roadmap suits you

Cloud file transfer

Content management should be viewed through same lens as CRM, ERP et al

News
27 Oct, 2015
Maggie Holland

The value of managing content in a more strategic way should not be underestimated, claims Box CEO

OpenCRM announces ClicData BI integration

News
22 Oct, 2015
Clare Hopping

The addition of ClicData as an OpenCRM integrator adds an additional BI reporting tool to the platform

SAP gives data its rightful place above “tired” CRM

News
16 Sep, 2015
Joe Curtis

New set of hybris tools aim to offer sales teams customer-centric approach