CRM makes up the largest component of the SaaS market – so there are plenty of companies falling over themselves to provide you with a hosted package.  Regardless of the size of your company, making your sales and customer service data available anywhere any time is attractive. As well as making sure you have the right customer details such as promised discounts at your fingertips, you can also track orders and opt for live chats.

SAP gives data its rightful place above “tired” CRM

News 16 Sep, 2015 Joe Curtis

New set of hybris tools aim to offer sales teams customer-centric approach

Workday boasts recruitment solution success

News 1 Sep, 2015 Clare Hopping

The cloud-based recruitment platform has been chosen by multinational corporations as well as smaller enterprises

Sales in the cloud explained

Advice 12 Aug, 2015 Maxwell Cooter Rene Millman

We take a look at the role cloud plays in the world of sales...

Salesforce Marketing Cloud 2.0 'puts customer at heart'

News 18 Jun, 2015 Clare Hopping

Journey Builder and Active Audiences will help marketers learn more about users

CRM in the cloud explained

News 16 Jun, 2015 Maxwell Cooter

How can the cloud help enhance the customers/sales relationship? Max Cooter takes a look at CRM in the cloud...

Oracle rules out grab for Salesforce - who's left?

News 1 May, 2015 Joe Curtis

We assess which cloud players might be behind a takeover bid for the CRM specialist

JustGiving achieves 95% customer satisfaction with cloud

News 1 Apr, 2015 Clare Hopping

NewVoiceMedia’s ContactWorld for Service solution, built on Salesforce1 ensures JustGiving can provide a fast and personalised response

Salesforce adds 23 languages to

News 2 Mar, 2015 Clare Hopping

Customer support app now counts 53 languages, helping SMBs expand customer reach

Boots launches cloud-based appointments service

News 27 Nov, 2014 Rene Millman

Nearly a third of appointments come via the cloud one month after going live

Salesforce unveils updated Service Cloud1 & Sales Cloud1

News 8 Oct, 2014 Rene Millman

CRM giant renames sales and service clouds and introduces new features

Salesforce warns of Dyre malware attacks

News 10 Sep, 2014 Rene Millman

CRM firm's SaaS users could be in Dyre need of protection

Salesforce pushes Community Cloud social networking efforts

News 28 Aug, 2014 Rene Millman

Revamp of Communities product sees a more LinkedIn-type experience introduced for customers

Infor snaps up Saleslogix in attempt to take on Salesforce

News 15 Aug, 2014 Rene Millman

Aims to invest in product to rival CRM giants

Sage puts more accounting software into the cloud

News 13 Aug, 2014 Rene Millman

Sage 50 Accounts offered as a service to customers

Sage CRM review

Reviews 7 Aug, 2014 Tom Gorham

Sage's CRM offering lacks the features that would make this a formidable proposition

Workday looks to park its tank on giants' lawns

Opinion 30 May, 2014 Stuart Lauchlan

From its base as a HR company, Workday is set to shake up more established players

Salesforce Tower rebrand angers London businesses

News 28 May, 2014 Caroline Donnelly

The renaming of the City of London's tallest building after cloud CRM giant Salesforce has not gone down well with residents

Really Simple Systems review

Reviews 23 May, 2014 Tom Gorham

CRM and beauty don't always go together. Does an aesthetically pleasing UI count for much?


CRM tool for finance released by Salesforce

News 15 May, 2014 Alex Hamilton

First in a series of financial service products aimed at bankers

The return of CRM should encompass single view

Opinion 14 May, 2014 Stuart Lauchlan

Enterprises ready to believe in NetSuite's sweet dreams