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The SMB edition of one of the world's most popular sales tools dials down both cost and complexity
The automated call routing solution has replaced the retail giant's legacy switchboard
The tool integrates with many other AWS services
Last mile parcel delivery service leverages partners and smarter data transfers
Emails to the company will now be handled by a machine learning programme
Cloud communication platform helps trust improve incident response
Based on the Oracle Communications Rapid Offer Design and Order Delivery solution, the product will speed up telco customer service delivery
Legacy systems fuelling demand for cloud offerings, survey finds
Intelecom cloud contact centre service covers essentials for lingerie supplier
Companies will work together to offer organisations integrated, secure call recording service in the cloud.
Pioneering cloud-based Contact Centre strives to assure customers of security and transparency
